When you visit or browse our website we collect information using cookies.
Essential information we collect (first-party cookies)
In operating our online store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include a time-stamp, the last page or product you visited and the indication that you logged in. We do that in order to:
- remember who you are after you log in so that you do not need to authenticate at each click;
- monitor if our website is running with the high performance we are dedicated to providing;
- let you browse between products without having to start back from the home page at each click;
- remember if you put something in your shopping cart before you decide to checkout; and
- control that your data is processed securely.
Analytics & advertising (third-party cookies)
Our site uses Google Analytics to recognise and count the number of visitors to our site and to see how they are using it. This helps us to improve our website.
You can set preferences for how Google advertises to you using the Google Ad Preferences page.
Our website uses the Facebook pixel. Facebook may use the Facebook pixel to collect or receive information from our website and use that information to provide measurement services, targeted ads and as described in the Facebook Data Policy.
If you have a Facebook account you can control your preferences by visiting:
If you do not have a Facebook account you can opt out of seeing online interest-based ads using the Your Online Choices website:
How to disable cookies
Most web browsers allow some control to restrict or block cookies, however if you disable cookies you may find this affects your ability to use certain parts of our website. For more information about cookies and instructions on how to adjust your browser settings, see the ICO website.
You can control your online behavioural advertising preferences using the Your Online Choices website:
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we must act on without undue delay. You have the right to access your personal information, have information which is incorrect or incomplete rectified, have your data erased, port your data to another company and object to the processing of your data. You can contact us regarding your rights by using the Contact Us form on our website or by calling us on +44 799525753.
You can change your personal information by logging on to your web account.
If you wish to opt-out of receiving marketing emails you can unsubscribe using the link on each email.
Legal obligations when handling your data
We may need to share your details with other organisations to comply with applicable legal obligations (for example, for financial reporting).
We are committed to keeping your details secure by taking appropriate technical and training measures to ensure that your data is processed lawfully and protected against accidental loss.
Transfers of personal information outside Europe
Personal data in the European Union is protected by data protection laws but countries outside of the EU do not necessarily protect your personal data in the same way. Our website provider and other third-party service providers (such as our website provider, email provider, email marketing provider and analytics companies) are hosted in the United States and this means that we may transfer any information which is submitted by you through the website outside of the European Economic Area (which means all the EU countries plus Norway, Iceland, Switzerland and Liechtenstein) ("EEA") to the United States. When you send an email to us, this may be stored on email servers which are hosted in the United States. We will take steps to ensure that our third-party companies use the necessary level of protection for your information (including checking that they are compliant with the EU-US Privacy Shield Framework) but if you do not want your information to be transferred outside the EEA you should not use our website or contact us via email.
This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.
If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority: https://ico.org.uk/concerns/.